11tka Privacy Policy
Your personal information is of the highest importance to us. Learn in detail how 11tka collects, stores, and uses your data.
01.What Information We Collect
We collect various types of information for the purpose of registration on the 11tka platform and providing our services. The types and sources of information collected are described below.
Personal Identity Information
The following information is collected from you when creating an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial Transaction Information
The following financial information is required to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date and amount
Technical Information
Information collected automatically while you browse our platform:
- IP address
- Browser and device type
- Operating system
- Cookies and session data
- Date and time of access
Gaming Activity Information
Information collected to improve your gaming experience:
- Game session history
- Bet amounts and results
- Preferred games list
- Bonus and promotion usage
02.How Collected Information Is Used
11tka uses collected information only for specific and legitimate purposes. The purposes are described in detail below.
| Purpose of Use | Explanation | Legal Basis |
|---|---|---|
| Account Management | Registration, login, password recovery, and account verification. | Contract performance |
| Financial Transaction Processing | Processing deposits, withdrawals, and maintaining transaction records. | Contract performance and legal obligation |
| Providing Support | Managing customer service via 24/7 live chat and email. | Legitimate interest |
| Security and Fraud Prevention | Preventing unauthorized access, money laundering, and fraudulent activity. | Legitimate interest and legal obligation |
| Service Improvement | Analyzing user behavior to improve the platform experience. | Legitimate interest |
| Promotional Communication | Informing consenting users about bonuses and offers. | Consent |
03.Sharing Information with Third Parties
11tka never sells your personal information to third parties for commercial purposes. However, information may be disclosed in certain circumstances.
Service Provider Partners
We share limited information with trusted service providers who assist in our operations — such as payment processing companies, game software providers, and IT service providers. These partners operate under strict confidentiality agreements.
Legal Authorities
Information may be disclosed in accordance with applicable law in response to court orders, legal processes, or valid requests from regulatory bodies. In such cases, we make every effort to protect user information.
Fraud and Security Matters
For the purposes of anti-money laundering (AML) and fraud prevention, relevant information may be shared with the concerned investigating agencies where necessary.
Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify users in advance in such circumstances.
04.Cookies and Tracking Technologies
Cookies and similar technologies are used on the 11tka platform. They improve your browsing experience and help us operate our services.
Essential Cookies
Essential for the basic functioning of the platform, such as maintaining login sessions and security verification. These cannot be disabled.
Analytics Cookies
Collect information about user behavior that helps us improve the quality of our services. They provide anonymous statistical data.
Preference Cookies
Remember your preferences and settings — such as language preference and interface customization — so you do not have to set them again each time.
Cookie Control: You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.
05.Data Security Measures
11tka employs industry-standard technical and organizational security measures to keep your information secure.
SSL Encryption
All data transmissions are encrypted via SSL/TLS protocol.
Firewall Protection
Advanced firewall systems prevent unauthorized access.
Access Control
Only authorized personnel have access to designated data.
Regular Audits
Regular reviews are conducted to ensure the effectiveness of security measures.
Security Breach Situations
If a security breach occurs and it affects your information, 11tka will promptly notify you in accordance with legal guidelines. We will also take corrective action.
06.Data Retention Period
11tka does not retain your information beyond what is necessary. The retention period depends on the type of information and legal requirements.
Account Information
Retained while the account is active and for as long as necessary after closure to meet legal obligations. Financial records are generally required to be retained for an extended period.
Transaction Records
Records of financial transactions are retained for the period specified under anti-money laundering laws and financial regulatory requirements.
Support Communications
Records of customer service communications are retained for a defined period to ensure service quality and facilitate dispute resolution.
Data Deletion
Once the retention period expires, or upon a valid user request (where legally permissible), we securely delete or anonymize the information.
07.Your Rights
As a user of 11tka, you have certain rights over your personal information. Contact our support team to exercise these rights.
Right to Access
The right to request information about what data we hold about you.
Right to Rectification
The right to correct or update inaccurate or incomplete personal information.
Right to Erasure
The right to request deletion of your information beyond legal obligations in certain circumstances.
Right to Restriction of Processing
The right to request that processing of your information be limited in certain cases.
Right to Data Portability
The right to receive the data you have provided in a structured and readable format.
Right to Object
The right to object to information processed on the basis of legitimate interest.
How to Exercise Your Rights: To exercise any of the rights listed above, email [email protected] or contact our 24/7 live chat. We will respond to your request within 30 working days. Some requests may not be fully fulfilled due to legal obligations.
08.Protection of Minors' Information
Age Restriction Policy
11tka's services are for those aged 21 and above only. We do not knowingly collect information from minors. An age verification process is followed at the time of registration.
If we become aware that a minor has created an account, we will immediately close that account and delete the information collected. If parents believe their child has registered on our platform, please contact [email protected].
09.Third-Party Services and Links
Game Software Providers
Our platform uses software from various game providers including Pragmatic Play, Spribe, JILI, and PG Soft. These providers have their own privacy policies that apply to their respective services.
Payment Providers
When transacting through bKash, Nagad, Rocket, Upay, and banking services, the respective provider's own terms and conditions and privacy policy apply.
11tka is not responsible for the privacy practices of third parties. We recommend that you read the privacy policies of the relevant services.
10.Policy Changes & Contact
Policy Update Process
11tka reserves the right to update this privacy policy from time to time. In the event of significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of this page. Continued use of the platform after any changes will be considered acceptance of the new policy.
Related Policies
Other important documents related to this privacy policy:
Contact Us
If you have any questions, comments, or complaints regarding this privacy policy, please get in touch with us:
Email: [email protected]
Live Chat: Available 24/7 through the Bengali support platform.
We try to respond to your inquiries promptly. For requests related to personal information, identity verification may be required.
Disclaimer: This privacy policy is prepared for informational purposes and is not a substitute for professional legal advice. For specific legal questions, please consult a qualified advisor.