11tka Terms and Conditions

General Provisions

These terms and conditions ("Terms") apply to the use of the 11tka platform and all its services. These Terms form a legal agreement between you ("User") and 11tka. By accessing the site or creating an account, you fully agree to these Terms.

1.1 Definitions

In this document, "Platform" refers to the 11tka website, app and all related services. "Services" refers to online gaming, live casino, sports betting and other entertainment activities. "Account" means the personal gaming account of a registered user.

1.2 Scope of Application

These Terms apply to the full range of 11tka services, including cricket betting, slot games, live casino, fishing games, Plinko and other entertainment activities. Separate terms may exist for specific services, but they will serve as a supplement to these general Terms.

1.3 Legal Framework

11tka operates as a secure and reliable online gaming platform. The platform is protected through SSL encryption and advanced security measures. Users are fully and personally responsible for complying with the applicable laws of their own country or region.

Registration and Account

Creating a valid account is mandatory to use services on 11tka. Providing accurate and truthful information during the registration process is essential. Providing false information may result in permanent cancellation of the account.

2.1 Account Creation Requirements

• Each person may create only one account.
• The name, date of birth and contact information provided at registration must be completely accurate.
• The account is strictly personal and may not be shared with anyone else.
• Keeping the account password secure is the user's own responsibility.
• Any unauthorised access to the account must be reported to 11tka immediately.

2.2 Identity Verification (KYC)

11tka reserves the right to verify a user's identity at any time. A copy of a national identity card or passport may be requested at the time of withdrawal or after a certain number of transactions. Withdrawals may be delayed if the KYC process is not completed.

2.3 Account Security

You are fully responsible for all activities carried out under your account. 11tka will never ask for your password via email or chat. If you suspect your account has been compromised, contact [email protected] immediately.

Age Limit and Eligibility

To create an account and use services on 11tka, you must be at least 21 years of age. By registering, you confirm that you are over 21 and that online gaming is legally permitted in your area.

3.1 Eligibility Requirements

• The user must be at least 21 years of age.
• Online gaming must be legally permitted in the user's area.
• The user must be of sound mind and capable of participating voluntarily.
• Anyone previously permanently banned from the platform may not register.

3.2 Minor Protection

11tka takes the protection of minors very seriously. If we confirm that a user is a minor, their account will be closed immediately and all related transactions will be considered void. Parents are requested to use appropriate parental controls to restrict children's access to this platform.

Deposit and Withdrawal Policy

11tka supports all popular payment methods in Bangladesh and ensures fast and secure transactions. All transactions are completed in Bangladeshi Taka (BDT / ৳).

4.1 Payment Methods

11tka currently supports the following payment methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount for all payment methods is ৳200.

4.2 Deposit Terms

• Funds may only be deposited from a payment account registered in your own name.
• Payments from third-party accounts are not accepted.
• The deposited amount will be reflected in the account promptly.
• If a deposit fails for any reason, please contact the support team.

4.3 Withdrawal Terms

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be suspended in cases of fraud or suspicious activity.

4.4 Currency and Conversion

11tka processes transactions in Bangladeshi Taka (BDT) only. There is no option to deposit or withdraw in foreign currency. All amounts are displayed with the ৳ (Taka) symbol.

Bonus and Promotional Offers

11tka provides attractive bonus and promotional offers for new and existing users from time to time. All such offers are subject to specific terms.

5.1 Welcome Bonus Terms

• The welcome bonus applies only to the first deposit of newly registered users.
• The bonus amount is 100% — meaning if you deposit ৳1,000 you will receive an additional ৳1,000 bonus, up to a maximum of ৳5,000.
• To withdraw the bonus, the total amount (deposit + bonus) must be wagered 10 times.
• All games can be played with bonus funds, however the weighting for specific games may vary.

5.2 General Terms for Other Promotional Offers

• Each promotional offer has its own validity period and terms.
• The same offer cannot be claimed more than once.
• 11tka reserves the right to modify, suspend or cancel promotional offers at any time.
• If bonus abuse is proven, the bonus and related winnings will be forfeited.
• Attempting to claim bonuses from multiple accounts will result in cancellation of all accounts.

5.3 Cashback Offers

VIP members receive a weekly cashback benefit. The cashback amount varies depending on the VIP level. Cashback is generally credited to the account by 12:00 AM BST every Monday.

Gaming Rules

All games on 11tka are operated in accordance with fair play principles. The outcome of each game is determined in a neutral and transparent manner.

6.1 Fair Play Policy

All games on 11tka use certified Random Number Generator (RNG) technology, which makes every outcome completely neutral and random. No user or employee can influence the results.

6.2 Betting Limits

• Each game or event has its own minimum and maximum betting limits.
• The platform reserves the right to change betting limits without prior notice.
• Accounts may be reviewed in cases of unusual betting patterns.

6.3 Technical Issues

If a technical issue occurs during a game, 11tka will review the relevant logs and records before making a decision. Bets left incomplete due to a server outage will be settled in accordance with the relevant rules. 11tka's decision on such matters will be considered final.

6.4 Special Sports Betting Rules

• Bets may be cancelled up until the match begins.
• 11tka's policy applies to abandoned or partially completed events.
• Bets will be settled after the official announcement of results.
• If match fixing or manipulation is suspected, the relevant bets may be suspended.

VIP and Loyalty Program

11tka's VIP program provides special benefits to regular players. The program has five levels and each level comes with its own set of benefits.

7.1 VIP Levels and Weekly Cashback

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback
• Diamond: Up to 1.0% weekly cashback

7.2 VIP Program Terms

• VIP level is determined based on overall gaming activity.
• VIP benefits are non-transferable and may only be enjoyed by the primary account holder.
• 11tka reserves the right to change the VIP program terms at any time.
• VIP status may be revoked in case of a rule violation.

Prohibited Activities

8.1 Strictly Prohibited Activities

• Creating or operating multiple accounts.
• Strategic betting for the purpose of bonus abuse.
• Using hacking, cheat software, or automation tools.
• Attempting money laundering or illegal fund transfers.
• Threatening or harassing other users.
• Exploiting bugs or vulnerabilities in the platform.
• Using fraudulent payment information.
• Using third-party payment methods.
• Accessing the service from restricted regions via proxy or VPN.

8.2 Fraud Prevention

11tka uses advanced technology to detect fraud and suspicious activity. If evidence of fraud is found, the relevant individual's information may be handed over to law enforcement authorities.

Account Suspension and Closure

9.1 11tka's Rights

11tka reserves the right to temporarily suspend or permanently close any account without prior notice for the following reasons:

• Violation of any clause of these terms and conditions.
• Providing false or incomplete information.
• Suspicion of fraud or bonus abuse.
• Failure to complete KYC verification.
• Extended inactivity (more than 12 months).
• Self-exclusion at the user's own request.

9.2 Consequences of Account Closure

If an account is closed for legitimate reasons, any remaining valid balance will be returned. However, if closed due to a rule violation, bonus funds and associated winnings may be forfeited. After account closure, certain information will be retained for a specified period in accordance with data protection laws.

9.3 Closure at Own Request

Users may close their account at any time. To do so, contact us via email at [email protected] or through live chat. A self-exclusion request will take effect within 24 hours of submission.

Responsible Gaming

11tka believes that gaming should be an entertaining activity, not a source of financial stress or dependency. We are committed to the wellbeing and protection of our users.

10.1 Setting Self-Limits

Users can set limits on their own gaming activity:

• Daily, weekly, or monthly deposit limits.
• Daily, weekly, or monthly betting limits.
• Session time limits.
• Temporary or permanent self-exclusion.

10.2 Signs of Problematic Gaming

• A tendency to place more bets to recover losses.
• Being unable to stop gaming.
• Prioritizing gaming over family or work.
• Taking on debt or selling assets to fund gaming.

Privacy and Data Protection

11tka takes the security of users' personal information very seriously. We keep all data protected using SSL encryption and modern security technology.

11.1 Data Collection and Use

For the purposes of registration and service provision, we collect users' names, contact information, payment information, and usage history. This information is used solely for service improvement, ensuring security, and fulfilling legal obligations.

11.2 Sharing Data with Third Parties

Personal information is not shared with third parties without the user's consent. However, information may be disclosed when required by legal obligations, fraud investigations, or court orders.

For more details, please read our Privacy Policy.

Limitation of Liability

11tka provides its services on an "as is" basis and makes no guarantee of uninterrupted service.

12.1 Disclaimer of Liability

• 11tka is not responsible for games lost due to internet connection interruptions.
• 11tka is not responsible for faults in third-party software or devices.
• 11tka is not responsible for account-related losses caused by the user's own negligence.
• Service may be disrupted during technical maintenance.

12.2 Dispute Resolution

If a dispute arises, an attempt will first be made to resolve it via live chat or email. If unresolved within 30 days, the matter will be settled through arbitration. The arbitrator's decision will be binding on both parties.

Changes to Terms and Conditions

11tka reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on this page.

13.1 Notice of Changes

• Users will be notified by email of any significant changes.
• The date of the change will be noted at the top of this page as "Last Updated".
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

13.2 Previous Versions

Previous versions of these terms and conditions are retained and may be provided upon request. If a user does not accept the new terms, they may close their account.

Contact and Complaints

If you have any questions about these terms and conditions or wish to submit a complaint, please contact our support team. We take all your concerns seriously.

14.1 Support Channels

• Live Chat: 24/7 support in Bengali
• Email: [email protected]

14.2 Complaints Process

After a complaint is submitted, we aim to provide an initial response within 48 hours. More complex matters may take a little longer to resolve. Please keep your complaint reference number for your records.

These terms and conditions were last updated in January 2026. 11tka is the sole interpreter of these terms and conditions. If any clause of this document seems unclear, please seek clarification from our support team. Continued participation on the platform constitutes full acceptance of these terms and conditions.

For our other policies and information, see: Privacy Policy, Responsible Gaming, About Us and FAQ.